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How do I book tickets?

You can book tickets anytime online or you can phone Box Office at Visit Belfast Welcome Centre on 028 9024 6609 to book tickets, Monday – Saturday 9:00am – 5:30pm & Sunday 11:00am – 4.00pm.

You can also call into Visit Belfast in person to book your tickets.

Due to 1m social distancing guidelines events at the Lyric Theatre, The MAC, Queen’s Film Theatre and Strand Arts Centre are booked via their own box office platforms.

Our events at Grand Opera House, The Empire, Ulster Sports Club and Ulster Hall are based on social distancing measures being removed come October.

We endeavour to include the most up to date information on the current measures being taken by venues to stay COVID-secure in the individual event listings on our website and will update bookers in pre-event emails.

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We are making every effort to provide a safe environment for our audiences, artists and staff. And we sincerely appreciate your co-operation.

Where is the Festival Box Office at Visit Belfast?

The Visit Belfast Welcome Centre is found at 9 Donegall Square North, Belfast, BT1 5GB opposite Belfast City Hall in the heart of the city. It can be easily accessed via all major Translink Metro bus routes and Glider services.

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Tell me about concession rates and tickets for carers

Concession rates apply on selected events to those aged 16 and under, over 60s, students, the unemployed, and disabled persons unless otherwise stated. Proof of status may be required.

Please note that not all events have concession rates. 

If you require assistance to enable your visit to the event, a complimentary ticket for a carer/companion is available. Please contact Box Office to discuss your needs.

Do I get receive a printed ticket after booking? 

For #BIAF21 all tickets to in-person events will be e-mailed electronically in the booking confirmation email you receive after purchase. We recommend that all attendees for our in-person events have their e-ticket downloaded onto their phone or tablet or printed ready to present when entering the venue.

When booking for our digital events you will be e-mailed a booking confirmation upon purchase and then sent a link on the day the event takes place.

If you have not received your e-ticket or email confirmation please contact the Box Office where you made the purchase.

Do you have a cancellation policy?

Please read our conditions of sale for full details on refunds, ticketing and admission terms.

If we have to cancel or reschedule an event, customers will be offered a refund in the first instance or the option of an exchange.

What happens if I develop Covid-19 symptoms?

Please do not come to an in-person event if you’re displaying any symptoms of Covid-19 or have been asked to self isolate. Contact the relevant box office by 10am at the latest on the day of the event to arrange a refund or exchange. Exception applies to Department Story – see below.

  • If you booked through Festival Box Office at Visit Belfast, email info@visitbelfast.com or phone 028 9024 6609.
  • If you booked through the Lyric Theatre, get in touch before 11am on the day of the show and they will exchange your ticket for another performance, or a credit for the purchase price of your tickets. Email boxoffice@lyrictheatre.co.uk or phone 028 9038 1081
  • If you booked through Grand Opera House email boxoffice@goh.co.uk or phone 028 9024 1919
  • If you booked through The MAC email tickets@themaclive.com or phone 028 9023 5053
  • If you booked through Queen’s Film Theatre email qftmanager@qub.ac.uk or phone 028 9097 1097. QFT will be able to refund you if you contact them 48 hours prior to your screening, or they will be able to offer you an exchange beyond that point.
  • If you booked through Strand Arts Centre phone 028 9065 5830

An exception applies to Department Story: an in-store shopper who advises that they are displaying symptoms of Covid-19 will be transferred to the online shopper experience.

Is there subtitle/audio-description available on events?

Captions are available for On Blueberry Hill in our Digital Programme.

FAQ s/ Troubleshooting when viewing online events at #BIAF21

What platform is your online events being held on this year?

This year almost all our online events are being held on Rooms hosted on our primary box office platform Ticketsolve via Visit Belfast.

Online shoppers going to Department Story by Big Telly will access Remote Control, a new platform.

I’ve booked my ticket, when will I receive my link to watch the event?

  • You will be sent an email on the day of the event detailing the event joining instructions. Online shoppers to Department Story by Big Telly Theatre Company will receive specific information in advance.
  • Our Ticketsolve Rooms link will be open 60 minutes before the event start time.
  • You will also receive a reminder e-mail 30 minutes before the event begins, which also contains the link, just so it is at the top of your inbox
  • If you can’t seem to find any reminder e-mail in your inbox, please check your spam folder or ‘promotions’ folder.
  • If it not in your spam or junk folder, please call Visit Belfast Welcome Centre 028 9024 6609 during opening hours or email info@visitbelfast.com

Can I watch on demand?

With the exception of Department Story by Big Telly Theatre, all our digital events are available on demand after their premiere date until Sunday 7 November.

Find out more about our #BIAF21 Digital Pass here.

Can I share my link?

No. This is for your home use only. Multiple usage of the same link will result in users being locked out of the live stream permanently, your link can be used in your household only.

Can I pause or rewind the stream?

When the broadcast is being streamed live, you will not be able to pause or rewind the event.

What time zone does the broadcast first go out in?

The broadcast will initially be streamed in UK/GMT time.

Is there subtitle/audio-description available on digital events?

Captions are available for On Blueberry Hill.

What devices can I use to access Rooms?

Digital events can be watched on all devices; however, Chromecast is not supported directly, but see here a workaround on YouTube that has helped some people; https://youtu.be/_UH_7y6G1Ng

Department Story by Big Telly Theatre will be taking place on Remote Control which we recommend using your laptop, tablet or PC for an optimal experience.

Is there a particular internet browser I should be using?

There shouldn’t be an issue with using any specific web browser, though we would recommend you use the most up to date version.

What do I do if I’m experiencing technical issues?

If you are experiencing issues accessing the event online, first check the following…

  • Are you able to connect to the internet? Try searching for something on Google
  • Have you got the right date and time?
  • Check that your router is plugged in and all cables to the router are secure
  • The router will have lights, ensure that they are on and not indicating a problem
  • If you are using a hub (wired or wireless) ensure it is plugged in and the cables are secure

The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance and location.

Can I propose an event for inclusion in the festival?

Belfast International Arts Festival is a curated programme.  We will not accept unsolicited proposals for events. However if you are promoting an event you think fits with our vision please contact us at the email address below.

Who do I contact if I have any questions?

For ticketing enquiries please call 028 9024 6609 or email info@visitbelfast.com

For general enquiries email enquiries@belfastinternationalartsfestival.com

Festival staff are working remotely from home contact: Festival staff email details

Do you have a privacy policy?

Yes we have a privacy policy which you can read here: https://belfastinternationalartsfestival.com/privacy/privacy-cookie-policy/

Please also read our conditions of sale for full details on refunds, ticketing and admission terms.