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How do I book tickets?

You can book tickets anytime online. You can also you phone Box Office at Visit Belfast Welcome Centre on +44 (0) 28 9024 6609, call into Visit Belfast in person to book your tickets, or email

Visit Belfast Welcome Centre Opening Hours

  • July and August: Monday to Saturday 9am – 6.30pm and Sunday 11am – 4pm
  • September: Monday to Saturday 9am to 6pm and Sunday 11am – 4pm
  • October – December: Monday to Saturday 9am – 5.30pm and Sunday 11am – 4pm

Where is the Festival Box Office at Visit Belfast?

The Visit Belfast Welcome Centre is found at 9 Donegall Square North, Belfast, BT1 5GB opposite Belfast City Hall in the heart of the city. It can be easily accessed via all major Translink Metro bus routes and Glider services.

Belfast Belfast Welcome

Tell me about concession rates and tickets for carers

Concession rates apply on selected events to those aged 16 and under, over 60s, students, the unemployed, and disabled persons unless otherwise stated. Proof of status may be required.

Please note that not all events have concession rates. 

If you require assistance to enable your visit to the event, a complimentary ticket for a carer/companion is available. Please contact Box Office to discuss your needs.

How do I receive my tickets after booking? 

All tickets to in-person events will be e-mailed in the booking confirmation email you receive after purchase. We recommend that all attendees for our in-person events have their e-ticket downloaded onto their phone or tablet to present when entering the venue. We encourage you to go paper-free.

When booking for our digital events you will be e-mailed a booking confirmation upon purchase and then sent a link on the day the event takes place.

If you can’t easily find your e-ticket, first check your inbox and junk folder for emails from If you still cannot find your e-tickets, contact Box Office at Visit Belfast by emailing or calling 02890246609.

If you booked via a venue box office, please contact the Box Office where you made the purchase, if you cannot find your e-ticket.

Do you have a cancellation policy?

Please read our conditions of sale for full details on refunds, ticketing and admission terms.

If we have to cancel or reschedule an event, customers will be offered a refund in the first instance or the option of an exchange.

Can I propose an event for inclusion in the festival?

Belfast International Arts Festival is a curated programme.  We will not accept unsolicited proposals for events. However if you are promoting an event you think fits with our vision please contact us at the email address below.

Who do I contact if I have any questions?

For ticketing enquiries please call 028 9024 6609 or email

For general enquiries email

Festival staff are working remotely from home contact: Festival staff email details

Do you have a privacy policy?

Yes we have a privacy policy which you can read here:

Please also read our conditions of sale for full details on refunds, ticketing and admission terms.