Box Office & FAQs
How do I book tickets?
You can book tickets anytime online. You can also phone our Box Office at Visit Belfast Welcome Centre on +44 (0) 28 9024 6609, call into Visit Belfast in person to book your tickets, or email info@visitbelfast.com
Visit Belfast Welcome Centre Opening Hours
- August and September: Mon to Sat 9am – 6pm | Sun 11am – 4pm
- October – November: Mon to Sat 9am – 5.30pm | Sun 11am – 4pm
Where is the Festival Box Office at Visit Belfast?
The Visit Belfast Welcome Centre is found at 9 Donegall Square North, Belfast, BT1 5GB opposite Belfast City Hall in the heart of the city. It can be easily accessed via all major Translink Metro bus routes and Glider services.
Tell me about concession rates and tickets for carers
Concession rates apply on selected events to those aged 16 and under, over 60s, students, the unemployed, and disabled persons unless otherwise stated. Proof of status may be required.
Please note that not all events have concession rates.
If you require assistance to enable your visit to the event, a complimentary ticket for a carer/companion is available. Please contact Box Office to discuss your needs – 028 9024 6609
Do you include booking fees?
Yes many of our events do incur a small booking fee, this may vary from venue to venue.
Donations
Did you know that BIAF is a registered charity? A voluntary donation of £2 (or any amount you choose) when booking events helps us continue bringing the best international and homegrown arts and culture to Belfast.
Community Tickets
If you work with a community group and would be interested in hearing more about the scheme, please contact Karin Jeffrey – karin@belfastinternationalartsfestical.com
To find out more about our Community Ticket Scheme click here.
How do I receive my tickets after booking?
All tickets to in-person events will be e-mailed in the booking confirmation email you receive after purchase. We recommend that all attendees for our in-person events have their e-ticket downloaded onto their phone or tablet to present when entering the venue. We encourage you to go paper-free.
When booking for our digital events you will be e-mailed a booking confirmation upon purchase and then sent a link on the day the event takes place.
If you can’t easily find your e-ticket, first check your inbox and junk folder for emails from messages-noreply@ticketsolve.
If you booked via a venue box office, please contact the Box Office where you made the purchase, if you cannot find your e-ticket.
Do you have a cancellation policy?
Please read our conditions of sale for full details on refunds, ticketing and admission terms.
If we have to cancel or reschedule an event, customers will be offered a refund in the first instance or the option of an exchange.
Can I propose an event for inclusion in the festival?
Belfast International Arts Festival is a curated programme. We will not accept unsolicited proposals for events. However, if you are promoting an event you think fits with our vision please contact us at the general enquiries email below.
Who do I contact if I have any questions?
For ticketing enquiries please call 028 9024 6609 or email info@visitbelfast.com
For general enquiries email enquiries@
Festival staff are working remotely from home, contact: Festival staff email details
Do you have a privacy policy?
Yes we have a privacy policy which you can read here: https://belfastinternationalartsfestival.com/privacy/privacy-cookie-policy/
Please also read our conditions of sale for full details on refunds, ticketing and admission terms.